FAQ

Any questions?
We’ve put together the most important information to answer to regularly asked questions: 

General

  • Is there a cloakroom in the arena complex?
    There is a cloakroom in the foyer (main entrance) of the Hanns-Martin-Schleyer-Halle and the Porsche-Arena. Cost 2.00 €.

  • May I take my own food and drink?
    As a rule, drinks up to 0.5 litres in a tetra pak or a soft plastic bottle may be brought into the arenas. Food may only be wrapped in paper or foil (not carried in solid containers etc). The consumption of food is not permitted at all-seater events in the infield area and in the stands.

  • Is smoking allowed in the arenas?
    The non-smoking laws apply in both arenas. This means, smoking is only allowed within the designated smoking zones. It is forbidden to smoke in all other areas of public buildings.

  • Are there always supporting acts at concerts? Where can I find information?
    There are supporting acts before the headliner at the majority of concerts. It is basically up to the event organiser or the tour planner respectively. The latest information can often be found on the home page of the event organiser or the particular musician or bands respectively.

  • Is it permitted to take cameras of any kind into the arenas?
    Filming and photography is not permitted at international concerts (rock/pop), musicals or stage shows. In the meantime, mobile phones with cameras and small digital cameras are tolerated. In special cases, they have to be handed over at the entrance and can be picked up again after the end of the event.

  • When do the arenas open before events?
    As a rule, both arenas open about 90 minutes before the start of the event.

  • Where can I find information for wheelchair users? 
    Please go to the homepage where the information is to be found under the menu item “For visitors” – Wheelchair users/disabled persons.

  • Where can I find seating plans for events in the Hanns-Martin-Schleyer-Halle and Porsche Arena?
    Please go to the homepage where the information is to be found under the menu item “For visitors” – seating

  • Where is the main entrance to both arenas exactly?
    The Hanns-Martin-Schleyer-Halle and the Porsche-Arena can be accessed via a main entrance and a common foyer. Address: Mercedesstraße 69, 70372 Stuttgart.

  • Where can I find out about scheduled events?
    Obviously via the event overviews for our two arenas but also on the websites of the concert promoters and the performers and bands respectively. For all ticketing queries, please go to Easy Ticket Service. Tel: +49 (0) 7 11/ 2 55 55 55 www.easyticket.de 

Getting here

  • How can I get to the Hallenduo in NeckarPark (Hanns-Martin-Schleyer-Halle / Porsche-Arena)?
    Basically one is best advised to use public transport: Take the S-Bahn railway system to the Cannstatt station or the NeckarPark(Mercedes Benz) station – the arenas are about a 15-minute walk away. For major events, the special U11 light railway line stops right next to the arenas. Take the 51 or 56 bus services to the NeckarPark (Schleyer-Halle) stop.

  • Where can I pick somebody up after an event?
    To pick somebody up, drive onto the P10 car park on the Cannstatter Wasen site. A “waiting loop will be established for some concerts, especially ones with many younger fans.

  • Where can I park? How much are the parking charges? 
    Car drivers can leave their vehicles in the P10 car park on the Cannstatter Wasen event site. Parking costs 6 € per day and car; 12 € per day for coaches and trucks. Directions can be found at this link

Tickets and prices

  • Who determines ticket prices?
    As a principle, ticket categories and prices are determined by the respective event organiser.

  • Where can I buy tickets for the events?
    Tickets are available at Easy Ticket Service and all the Easy Ticket pre-sales offices in the Stuttgart region. They can be ordered on the telephone or online. Telephone ticket orders: + 49 (0) 7 11/ 2 55 55 55 Online: www.easyticket.de  An Easy Ticket pre-sales office is to be found right next to the main entrance of our Hallenduo in NeckarPark Stuttgart, Mercedesstraße 69.

Gastronomy

  • Does the Hallenduo offer food and beverages?
    There is a comprehensive range of food and beverages on sale in both arenas before, during and after events. Once can choose between various stands offering food and drink in the arena concourses and there is also the “Grandl’s” event restaurant. When dining at the restaurant, it is recommended you book a table. Tel: +49 (0) 7 11 / 50 98 9 - 0.

Miscellaneous

  • From which age may young persons go to concerts and events?
    The existing German “Jugendschutzbestimmungen (Protection of Young Persons Act) is applicable here. This means that young persons from the age of 16 may remain in public places until 0:00 hrs. Further information is available – in German – at www.bdkj-bb-cw.de

  • Which hotels are there in the vicinity of the Hallenduo?
    All the hotel information is to be found at Stuttgart-Marketing GmbH. www.stuttgart-tourist.de  Call center: Monday - Friday from 8.30 to 18.00 hrs Tel: + 49 (0) 7 11 / 22 28 – 2 33 hotels@stuttgart-tourist.de 

  • How can I apply for media credentials for an event?
    Media representatives with a valid press ID card should contact the respective event organiser in good time on the telephone or via email.